Terms and Conditions

Welcome to thehandwiches.com. By accessing this website and placing an order, you agree to comply with and be bound by the following terms and conditions.

Business Information

This website is owned and operated by HANDWICHES, a registered Micro Enterprise.

Proprietor: Srabani Bhattacharyya.

Registered Office: 345, Rajarhat Main Road, Srijan Heritage Enclave, Block-8, Flat No-5B, Kolkata, West Bengal - 700136.

MSME Registration Number: UDYAM-WB-14-0247005.

FSSAI Registration Number: 22826136000003.

Food Safety & Quality

As a registered Food Vending Establishment, we adhere to the standards set by the Food Safety and Standards Act, 2006.

Our registration covers food categories including Prepared Foods, Beverages (excluding dairy), Ready-to-eat Savouries, Confectionery, and Indian Snacks.

We strive to ensure all ingredients are fresh and prepared under hygienic conditions in our cloud kitchen.

Ordering & Delivery

Operating Hours: Orders are accepted according to our live kitchen hours. Please refer to our Contact Page for daily timing updates.

Accuracy: Customers are responsible for providing the correct delivery address and contact number.

Communication: By placing an order, you agree to be contacted via WhatsApp or phone for order confirmations and delivery updates at the provided number (+91 7604053099).

Pricing & Payments

All prices listed on the website are in Indian Rupees (INR).

We reserve the right to modify prices or menu items without prior notice. Payment must be completed through our authorized digital gateways at the time of ordering or as specified during the checkout process.

Cancellations & Refunds

Due to the perishable nature of our products, orders cannot be cancelled once preparation has commenced.

Refunds: If you receive a wrong or damaged order, please notify us immediately via our WhatsApp helpline with photographic evidence.

Discretion: Refund or replacement decisions are made at the sole discretion of HANDWICHES management.

Intellectual Property

The branding, logo, and website design are the intellectual property of Art Story Originals. Unauthorized use of any content, images, or trademarks from this site is strictly prohibited.

Limitation of Liability

While we take every precaution regarding food allergies, our kitchen handles various ingredients. Customers with severe allergies are advised to exercise caution and contact us directly before placing an order.

Governing Law

These terms are governed by the laws of India and are subject to the jurisdiction of the courts in North 24 Parganas, West Bengal.